When my cat passed away, I knew I needed to find an urn that was a beautiful as she was and suited her personality to honor her. I stumbled across the orchid urn and immediately knew that this was the perfect urn to have her rest. It's absolutely gorgeous and well made. The customer service has been amazing! I'd originally written down the wrong dates to have engraved on the charm, but they were able to fix it right away and send me a corrected one. This urn has been incredibly helpful for my grieving process. When I really feel my cat's absence more than usual, I can light the candle as a way of giving her an act of love. After all, "what is grief if not love persevering?" Having a place to focus my love for her is so comforting.